Frequently Asked Questions

Why use PayPal?

There are many benefits to using PayPal :

  • Extra security for credit cards. When you make a PayPal payment with your credit card, your credit card number or expiration date is not revealed. And you’ll also get PayPal’s exclusive fraud prevention and security tools
  • Faster checkout. When you use PayPal Express Checkout to buy on sites across the web, you only have to enter your username and password to make your purchase. You no longer have to type in your financial and shipping information every time you want to buy something online
  • Free to send money. You can send money for free to friends and family
    Exclusive fraud prevention. Our dedicated specialists monitor transactions 24/7 to protect you against fraud. Plus, we provide 100% protection from unauthorized payments sent from your account.


How does PayPal make money?

Consumers can send money for free. Personal accounts can receive a limited number of credit or debit card funded payments per year and are assessed a transaction fee. To view your Personal account limit, log in to your account and click the View Limits link.

Business use requires a Premier or Business account, which provides premium features for a low fee. These transaction fees provide PayPal with revenue. See our fee schedule.

Also, PayPal provides international and vendor services for which there are additional charges. PayPal may also pursue strategic partnerships that create other financial service revenue streams.


Does it cost money to sign up for PayPal?

No.

Opening a PayPal account is free. All accounts can send money for free. Personal accounts can receive a limited number of credit or debit card funded payments per year and are assessed a transaction fee. To view your Personal account limit, log in to your account and click the View Limits link. There are low transaction fees for PayPal Premier and Business account members to receive payments. See our fee schedule.


Is there any debit card provided by Paypal to withdraw funds?

Yes there is, the PayPal Debit Card is available to users who:

  • Have a U.S. PayPal account
  • Have been a PayPal member for at least 60 days
  • Registered a credit card where the monthly statement is sent to a physical street address (not a P.O. box)
  • Are Verified (completed PayPal’s Verification process)
  • Have upgraded to a Premier or Business account
  • Are an active PayPal member in good standing, as determined by our Account Review Department If you meet these requirements, log in to your account and click the ATM/Debit Card link in the footer of any PayPal page to request your card.


How can I be sure I’m on the official PayPal website?

* Always log in by opening a new browser window and typing https://www.paypal.com/

* Never respond to email requests for account information. PayPal will never ask you to respond to an email with personal or account information.

* Download the eBay Toolbar with Account Guard. Account Guard indicates when you’re on eBay or PayPal – and alerts you when you’re on a potentially fraudulent site.


Do I need a merchant account to accept credit card or debit card payments online?

No.

By signing up for a PayPal Premier or Business account, you can begin to process credit card or debit card payments in minutes. With PayPal, you don’t need to go through a lengthy process to apply for a merchant account or pay set-up fees. Your business can accept all major credit cards or debit cards and electronic checks.


How do I add a credit card or debit card to my account?

Here’s How:

1. Log in to your PayPal account
2. Click the Profile subtab
3. Click the Credit Cards link in the Financial Information column
4. Click Add
5. Enter your credit card information
6. Click Save
7. Follow any additional directions on the page


Why was my withdrawal reversed and what can I do to avoid this in the future?

It’s because of incorrect bank account information registered on a PayPal account.

Information to verify includes:

  • Your name. It must be entered exactly as it appears on your bank statement (no special characters, such as periods, are necessary)
  • Your account number
  • All other specific bank account information registered

If any of the information does not match what is listed at your bank, it could result in a reversed withdrawal. Once you have the correct information, you can remove your bank account by following these steps.

To remove the incorrect bank account information:

Here’s How:

1. Log in to your PayPal account
2. Click Profile
3. Click the Bank Accounts link in the Financial Information column
4. Select the bank account to remove and click Remove.

Once your bank account is removed, you can add your bank account using the correct information.


What should I do if I already replied to a fraudulent email?

Here’s How:

1. Log in to your PayPal account
2. Change your password and security questions and review your latest transactions
3. If you already replied to a fraudulent email with your personal information and notice any unauthorized activity on your PayPal account, please Contact Paypal right away. In addition, please contact your other financial institutions to alert them of possible suspicious activity.


Can I have multiple PayPal accounts?

Yes.

PayPal members may have one Personal account and one Premier or Business account. You can add additional email addresses, credit cards and debit cards, and bank accounts to your Personal, Premier or Business account. However, each account must have its own email address and financial information. you must use 2 different credit card number to verify your account.


How can I remove my Withdrawal Limit?

Here’s How:

1. Log in to your PayPal account
2. Click the View Limits link next to the Balance Information box
3. Click the lift this limit link
4. Complete the steps on the To Do list to lift the Withdrawal Limit.


Why hasn’t my money been deposited into my bank account? It has been more than 5-7 business days?

There are a few reasons your funds may not be available yet:

  • Make sure it has been 5-7 business days. The banking system does not operate on weekends and holidays
  • Your bank may have encountered a problem with your request. Common problems include using an incorrect account number or routing number, or using an account that does not accept electronic funds transfers. As soon as the bank notifies us that there is a problem with a funds transfer, we will contact you by email to explain the source of the delay.


My withdrawal has a Completed status, but I have not received the funds in my bank account. What’s wrong?

A Completed status means PayPal withdrew the funds from your PayPal balance and sent them to your bank. The Completed status does not mean that your bank has recognized the funds and these funds are reflected in your bank account balance. PayPal can confirm that the funds were sent to your bank, but your bank must notify you when the funds are deposited in your account. If there is a problem with your withdrawal, it may take up to one week for your bank to notify us. We will alert you by email as soon as we learn of any problems in processing your withdrawal.

If you try to withdraw funds from your PayPal account to your local non-U.S. bank account and the bank denies your deposit, you will be charged a return fee.


What are the fees to withdraw funds to my bank account?

PayPal does not charge a fee to withdrawal funds from a PayPal account to a U.S. bank account. If your local bank is in Singapore there’ll be a USD $1 fee.Please note that some banks charge their customers a fee for electronic funds transfers. PayPal can make no assurances that you will not be charged by your bank. Please ask your bank whether it charges for electronic fund transfers before you initiate a withdrawal.


What is the Withdrawal Limit for new U.S. accounts?

New account holders are limited to withdrawing $500.00 USD per month from their PayPal account. The start of a month is determined by when the PayPal account was opened (for example, May 15 to June 15).

The Withdrawal Limit can be removed by authenticating your identity.

Here’s How:

1. Log in to your PayPal account
2. Click the View Limits link next to your balance information
3. Click the Lift This Limit link
4. Complete the steps on the To Do list to lift your Withdrawal Limit.


Can I cancel a withdrawal?

No, once you have initiated a withdrawal from your PayPal account it cannot be canceled.


How do I change the currency of my Sending and Withdrawal Limits?

Your Sending and Withdrawal Limits are in your primary currency. You can change your primary currency anytime by going to your Profile and selecting the Currency Balances link.


How can I avoid paying a fee to withdraw funds to my local bank account?

There is no fee to withdrawal funds to your local bank account as long as you meet the minimum threshold values defined on the Withdrawal Fee page. If you withdraw less than the minimum threshold value, there is a small fee to withdraw funds.


Why can’t my bank account be confirmed?

PayPal does not allow confirmation from banks where our authentication methods will not function properly. We encourage members who have been unable to confirm their bank account to register with another financial institution.

NOTE: You can get approved for the PayPal Plus Credit Card or PayPal Buyer Credit to become Verified. To apply for a PayPal Plus Credit Card, click the Plus Card link at the bottom of any PayPal page.


Will PayPal have access to withdraw funds from my bank account without my permission?

No. PayPal will only withdraw or add funds with your permission.


Money was taken from my PayPal account by a merchant. How did this happen?

You may have entered into a Billing Agreement with PayPal allowing this merchant to withdraw funds from your PayPal account.

To see which Billing Agreements are in effect for your PayPal account, follow these steps:

Here’s How:

1. Log in to your PayPal account
2. Click the Profile subtab
3. In the Financial Information column, click the Manage Pay List link
4. Select Billing Agreements.

NOTE: if you did not enter into an agreement, report this through the Resolution Center.

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